Return & Refund Policy
Return & Refund Policy
We offer a 30-day return or exchange policy if you’re not satisfied with your order for any reason. A pre-paid return label and all necessary return documents are included in your delivery package, allowing you to return the product within 30 days, free of charge. For full details, please refer to our Return & Refund Policy.
Thank you for shopping with us! If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery.
Return Period
- You have 30 days from the date of receiving your order to return your item(s).
- The return shipment must be sent back within these 30 days.
Return Conditions
- Items must be unworn, unwashed, and in resellable condition with tags still attached.
Refund to Original Payment Method
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- Processing takes 7-10 business days after arrival at our warehouse.
- You will receive an email confirmation once the refund is issued.
- It may take up to 3 days for the refund to appear in your bank account.
Exchanges
- Subject to availability.
- If your desired item is out of stock, our team will contact you for an alternative.
- We cover the shipping costs for the replacement item.
Damaged or Defective Items
- If your item arrives damaged or defective, contact us immediately at info@felixhardy.com.
- Our team will assess your request and provide a solution.
Items That Cannot Be Returned
- Underwear and socks (for hygiene reasons).
- Final Sale items (marked as such).
- Items returned after the 30-day window.
- Worn or damaged items not previously disclosed to our support team.
Return Processing Time
- Returns are processed within 10 working days after arrival at our warehouse.
- You can track your return via the tracking link provided with your return shipment.
- Once the refund is issued, you’ll receive a notification.
- Refunds may take up to 7 days to appear in your bank account.
Contact Us
For any questions or further assistance, please email us at info@felixhardy.com. We’re happy to help!
