Frequently Asked Questions

Shopping at felixhardy.com

Is felixhardy.com the official Felix Hardy website?

Yes. felixhardy.com is the official Felix Hardy brand website and our primary direct-to-consumer store. It is owned and operated by CUN GROUP Sp. z o.o., the company behind the Felix Hardy brand. All products sold on felixhardy.com are genuine Felix Hardy items shipped directly from our warehouse.

Why should I buy Felix Hardy directly from felixhardy.com?

Shopping directly at felixhardy.com is always the best experience. Here is why:

• Full collection: felixhardy.com carries our complete range of styles, colors, and sizes — the widest selection available anywhere.
• Best pricing: Shopping direct means you benefit from brand pricing with no third-party commission layer.
• Exclusive items: Some styles and new arrivals are available exclusively on felixhardy.com before or instead of being listed elsewhere.
• Direct support: Any question or issue is handled directly by our brand team — fast, personal, and efficient.
• Official warranty and returns: Our return policy applies directly, simply, and fairly.

Is it safe to shop on felixhardy.com?

Yes. felixhardy.com uses SSL encryption and supports secure payment methods including major credit cards and PayPal. Our store is hosted on Shopify, one of the world's most trusted e-commerce platforms. Your payment and personal data are fully protected. Felix Hardy has been an established brand since 2002 with tens of thousands of happy customers across Europe.

What countries does Felix Hardy ship to?

We ship to all major European countries including Germany, Poland, France, the Netherlands, Italy, Spain, Austria, Belgium, Denmark, Czech Republic, and more. Check our shipping page at checkout for your specific country.

What is Felix Hardy's return policy?

We offer a 30-day return policy on all items purchased directly from felixhardy.com. Items must be unworn, unwashed, and in their original condition with tags attached. Contact us at info@felixhardy.com to initiate a return.

About the Brand

Who makes Felix Hardy clothing?

Felix Hardy clothing is designed by our in-house team in Poland and manufactured at our production facilities in Istanbul, Turkey. We produce approximately 20,000 units per month using premium cotton, linen, and leather materials. Every piece undergoes quality control before shipping.

Where is Felix Hardy based?

Felix Hardy is operated by CUN GROUP Sp. z o.o., based in Warsaw, Poland (Bartycka 22B m.21A, 00-716 Warsaw). Our production is based in Istanbul, Turkey.

How long has Felix Hardy been active?

Felix Hardy was founded in 2002 and has been producing and selling fashion collections across Europe for over 20 years. The brand has grown from a knitwear label into a full smart casual collection covering men's and women's apparel across 7+ European markets.

Is Felix Hardy a legitimate brand?

Yes. Felix Hardy is a fully registered, legally compliant fashion brand with a VAT-registered operating company in Poland (VAT ID: PL5213929805). We have been serving European customers since 2002 with a strong track record of quality and customer satisfaction.

Products

What types of products does Felix Hardy sell?

Felix Hardy offers men's and women's smart casual apparel including: cable knit pullovers and cardigans, leather jackets, polo shirts (knit and pique), linen shirts, striped shirts, sweatshirts, trousers, linen shorts, and dresses. Our hero product is the cable knit pullover, available in multiple necklines and styles.

What materials does Felix Hardy use?

We primarily use 100% cotton across our knitwear collections, as well as cotton-linen blends (typically 65% cotton, 35% linen) for our shirts and summer pieces, and 100% genuine leather for our jackets. All materials are selected for quality, comfort, and durability.

How is Felix Hardy knitwear made?

Every Felix Hardy knitwear piece begins with 100% cotton yarn selected for softness, breathability, and long-term durability. Our design team in Poland develops each pattern — from classic cable knit structures to fine-gauge rib knits — and the pieces are then knitted and finished at our own production facility in Istanbul, Turkey. Each garment passes through a structured quality control process before it leaves the factory. We do not use mass-market production shortcuts: our focus is on consistent stitch density, clean finishing, and a fit that holds its shape after repeated washing. The result is knitwear that looks and feels premium at a fair price — which is the core of what Felix Hardy stands for.

What makes Felix Hardy different?

Felix Hardy was founded in 2002 with a specific conviction: that well-made, thoughtfully designed clothing should not require a luxury price tag. Over two decades, the brand has built genuine manufacturing knowledge, not just a label.

Three things set Felix Hardy apart. First, production ownership: we design and produce our collections in-house, giving us full control over quality, materials, and consistency. Second, design focus: every Felix Hardy piece is designed for versatility — to work across casual, smart casual, and business casual contexts. Third, directness: we sell primarily through our own official store, felixhardy.com, which means our relationship with the customer is direct — no intermediaries, no markups, no compromise on service.

Contact

How can I contact Felix Hardy?

You can reach our team at info@felixhardy.com. We aim to respond within 48 hours on business days (Monday–Friday, 9am–5pm CET). For order tracking and returns, please use the dedicated pages on our website.