Widerrufsrecht
Felix Hardy Returns & Refunds Policy
Thank you for shopping with us! If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery.
Return Period
- You have 30 days from the date of receiving your order to return your item(s).
- The return shipment must be sent back within these 30 days.
Return Conditions
- Items must be unworn, unwashed, and in resellable condition with tags still attached.
Refund to Original Payment Method
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- Processing takes 7-10 business days after arrival at our warehouse.
- You will receive an email confirmation once the refund is issued.
- It may take up to 3 days for the refund to appear in your bank account.
Exchanges
- Subject to availability.
- If your desired item is out of stock, our team will contact you for an alternative.
- We cover the shipping costs for the replacement item.
Damaged or Defective Items
- If your item arrives damaged or defective, contact us immediately at info@felixhardy.com.
- Our team will assess your request and provide a solution.
Items That Cannot Be Returned
- Underwear and socks (for hygiene reasons).
- Final Sale items (marked as such).
- Items returned after the 30-day window.
- Worn or damaged items not previously disclosed to our support team.
Return Processing Time
- Returns are processed within 10 working days after arrival at our warehouse.
- You can track your return via the tracking link provided with your return shipment.
- Once the refund is issued, you’ll receive a notification.
- Refunds may take up to 7 days to appear in your bank account.
Contact Us
For any questions or further assistance, please email us at info@felixhardy.com. We’re happy to help!
