Processing and Protection of Personal Data

As FEHA DIŞ TİCARET A.Ş., we would like to emphasize our sensitivity regarding the security of your personal data. Our company acts as the Data Controller within the scope of the Personal Data Protection Law numbered 6698 (GDPR), and within this framework, collects, processes, and securely stores the data of potential customers and individuals using our website and mobile site in compliance with GDPR principles. All information regarding the Obligation to Inform is specified below.

Purpose of Collecting and Processing Personal Data

- Your personal data may be collected and processed automatically or verbally through our offices, call center, website/mobile site, email, our social media platforms, and similar tools when you contact our company. The collected personal data may include identification information such as Turkish ID Number, ID serial/sequence number, place/date of birth, name/surname, as well as contact information like email address, phone number, address, etc. These data may be processed for the following purposes:

- Ensuring the highest level of benefit from the services offered through our website/mobile sites,

- Developing, updating, and responding to infrastructure, support, sales, etc., services provided by our company,

- Recording contact information to facilitate communication with our customers on behalf of our services,

- Establishment, validity, and termination of the employment contract,

- Processing identity and contact information necessary for invoice transactions and payment details for invoicing purposes (your credit card information is not stored within our company but entered by intermediary institutions from which we receive payments),

- Providing information about market research, product advertising, marketing, promotion, and campaigns,

- Your sales, the information you enter while using the system, and the data you create to ensure the operation of your e-commerce site when using our infrastructure,

- Legal liability processes for ensuring compliance with legal obligations and resolving legal disputes,

- Informing our customers about our services through our solution partners cooperating with our company,

- Collecting and processing your questions in electronic form via email, support system, written, and verbal means, within the rules and purposes of data processing according to Articles 5 and 6 of the GDPR.

With the Establishment of the Electronic Commerce Agreement;

- Your identity information (name, surname, date/place of birth, Turkish ID No.),

- Your contact information (full address, email address, phone number),

- Information shared if you request an invoice (Turkish ID No., Tax ID No., Tax Office),

- Information processed for sending to the payment institution if you make payment by credit card,

- Information regarding bank IBAN and the bank you use in case of selecting bank transfer as the payment method.

In Case You Become a User;

- Your username and password provided specifically for you,

- Records related to the services provided by our company (request and complaint management),

- Records created with the forms received regarding your complaints,

- Customer information processed by FEHA DIŞ TİCARET A.Ş. as the data processor within the framework of the electronic commerce system provided to you as a user, solely for storage and system usage purposes,

- Communication data processed for sending your commercial communications sent to you as a merchant or trader.

To Whom and for What Purpose Personal Data May be Transferred

Your personal data may be shared with third parties and business partners such as domestic or foreign solution partner organizations directly or indirectly involved in the activities of our company, cloud companies for data storage, payment intermediaries providing payment technologies, banks with which we have agreements, agencies, advertising and marketing companies for the activities of promotion, advertising, and electronic communication, as well as legal, financial, and tax consultants. We show necessary legal sensitivity and clearly state who and for what purposes your personal data may be transferred to. Individuals who provide their personal information to our company explicitly consent to this.

Methods of Collecting Personal Data and Legal Grounds

Your personal data is collected and processed by our company electronically, in writing, or verbally in line with the purposes specified above. They are collected and processed to fulfill all legal responsibilities in the establishment of the contract within the legal and statutory frameworks of the services we provide.

Your Rights Arising from the Personal Data Protection Law

- To learn whether personal data is processed,

- If personal data has been processed, to request information regarding this,

- To learn the purpose of processing personal data and whether they are used in accordance with their purpose,

- To know the third parties to whom personal data is transferred, whether domestically or abroad,

- In case personal data is incomplete or incorrectly processed, to request their correction,

- To request the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7,

- To request notification of the operations made as per subparagraphs (d) and (e) to third parties to whom personal data have been transferred,

- To object to the occurrence of a result against the individual by analyzing the processed data exclusively through automated systems,

- In case personal data is processed unlawfully and causes damage, to demand the compensation of the damages. In order to exercise your rights stated above in accordance with the 1st paragraph of Article 13 of the Personal Data Protection Law, you can submit your request by filling out the Communication Form on our website or the Application Form, or you can electronically submit it to our email address [email protected] with documents verifying your identity. You can also send the signed copy of the form to our address Nine Hatun, Ayazma Cd. No:72, 34220 Esenler / İstanbul

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