Cancellation and Refund Policies

FEHA DIŞ TİCARET A.Ş. prioritizes customer satisfaction at all times, operating with a solution-oriented approach. We are a corporate entity that works effectively, diligently, and meticulously in business operations. We adhere to ethical standards and are conscious of our responsibilities. If you encounter any issues with your order or the received products, you can easily reach our support team to request a return. You can return your items within 7 days. Return procedures are conducted swiftly and reliably with the guidance of our support team. Otherwise, your return request may not be processed.

Return Process

Initiating your return process is straightforward. After logging into your account, you can access your relevant order from the "Return Requests" section or visit the "Easy Return" page on the homepage. However, returns and exchanges are not accepted for discounted (outlet) items.

Return procedures for orders placed from abroad are your responsibility. Returns for products with removed tags, used, or damaged in a way that cannot be resold will not be processed.

Please ensure to adhere to these conditions while processing your returns. Exchange Procedures: Due to the high volume of orders on our website and the instantaneous changes in stock levels, exchanges cannot be facilitated once invoicing processes are completed.

How Can I Return Items from My Order?

If you are not completely satisfied with the product(s) you ordered, you can return them within 7 days of delivery. During the return process, the items must be unused and returned in their original packaging with product barcodes intact. If items are returned used, worn, or washed, we may need to send them back to you, and no refund will be issued. Additionally, if any free or promotional items were included as part of your order, they must also be returned with the rest of the items. For example, if you wish to return one item from a "Buy 3 Get 2 Free" offer, you must return the other promotional item; otherwise, your return will not be processed. It is your responsibility to ensure the package is secure and waterproof until it reaches us.

If the return reason is not due to our fault, the return shipping fee will be deducted from the refund amount.

What if the items I returned were not accepted, and the shipment was returned?

You can return the product you purchased from felixhardy.com within 7 days of receiving it by contacting felixhardy.com. If the product does not meet the return conditions, it may be returned to your address.

Under what conditions can I return the items in my order?

To request a return, the following conditions must be met; otherwise, your return request will not be accepted.

You must initiate your return within 7 days of receiving your order.

The items must be unused.

The product labels must be intact and undamaged.

Return Time Frame:

If you are not entirely satisfied with the product(s) you ordered, you can return them within 7 days from the date of delivery. Returns beyond this period are not possible.

Cancellation/Return of Orders with Free Shipping Promotion:

The free shipping promotion is valid without a minimum basket limit. However, if the products purchased do not meet the conditions of the promotion after the return, or if you return all the items in your order, the free shipping promotion will be canceled, and the refund will be processed considering the cancellation of the promotion.

Can I Cancel/Return an Order Participating in Any Discount Campaign?

Yes, cancellation and return procedures are possible, but the benefits of the utilized discount and campaign will be forfeited.

How Does the Return Process Work for Debit Card Purchases?

Your refund will be processed to your account in one transaction. The reflection period of your refund amount may vary depending on the bank; however, we would like to inform you that it may exceed our standard return period.

Can I Receive a Refund for Cash on Delivery Service Fee and Shipping Cost?

The cash on delivery service fee and shipping cost cannot be refunded as they represent the additional services provided by the courier company.

Who is Responsible for the Return Shipping Costs?

Unless there is a defect or fault in the product attributable to our company, the return shipping costs belong to the customer. In case of faulty or defective product deliveries, the shipping costs will be covered by our company.

When Will I Receive a Refund for the Product(s) I Returned?

After the products reach our warehouse and their compliance with our return policy is verified, your refund will be processed within 15 business days. If you paid by credit card, the refund will be credited to your credit card, and if you paid by cash on delivery, it will be transferred to the IBAN number you provided us with. Please note that IBAN refunds are processed once a week, which may extend the refund process. The legal refund period is 30 days.

For credit card payments, the refund may take 3-7 business days to reflect on your card, depending on your bank. For debit card payments, the refund may take 7-14 business days to reflect in your account, depending on your bank.

What Should I Do in Case of Incorrect or Faulty Product Delivery?

In case of faulty or incorrect product delivery, it is crucial to select the correct return reason. Failure to do so may result in a deduction of the shipping fee. Please send your return shipment to our agreed-upon courier company with a prepaid shipping code. Your refund request will be processed based on your payment method.

For further inquiries regarding your refund, please contact us via WhatsApp at +90 553 022 30 30.

Note: For purchases made with a credit card, it may take 3-7 business days for the refund to reflect on your card after it has been processed by us. Please note that this duration may vary depending on your bank.

For purchases made with a debit card, it may take 7-14 business days for the refund to appear in your account after it has been processed by us. Please be aware that this timeframe may vary depending on your bank.

What Should I Do in Case of Incorrect or Faulty Product Delivery?

In the event of a faulty or incorrect product delivery, it is essential to select the correct reason for the return. Failure to do so may result in a deduction of the shipping fee. Please return your order to us via our partnered courier service with the provided prepaid shipping code. Your refund request will be processed based on your original payment method.

Please ensure to select the appropriate reason for the return to avoid any unnecessary deductions from the refund amount.

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